1. Introduction
This Refund Policy outlines the terms and conditions under which Vinsyre Technologies Private Limited ("Vinsyre", "we", "us", or "our") processes refunds for our software development and IT services. This policy is governed by the Consumer Protection Act, 2019 and the Indian Contract Act, 1872.
2. Scope
This policy applies to all services provided by Vinsyre, including:
- Custom Software Development
- Web Development and Design
- Mobile Application Development
- UI/UX Design Services
- Cloud Solutions and DevOps
- IT Consulting and Support
- Maintenance and Support Contracts
3. Project-Based Services
3.1 Before Project Commencement
If you cancel before project work begins:
- Full Refund: 100% of the advance payment will be refunded
- Processing Time: Refunds processed within 7-10 business days
- Deductions: No deductions apply
3.2 During Discovery/Planning Phase
If you cancel during the initial planning phase:
- Refund Amount: Advance payment minus hours worked at standard hourly rate
- Deliverables: All completed planning documents will be provided
- Processing Time: Refunds processed within 10-15 business days
3.3 During Development Phase
If you cancel during active development:
- Refund Amount: Proportional to work not yet completed
- Calculation: Based on milestone completion and hours logged
- Deliverables: All completed work will be delivered
- Source Code: Provided upon settlement of outstanding payments
- Processing Time: Refunds processed within 15-20 business days
3.4 After Project Completion
Refunds are generally not available after project completion and acceptance. However:
- Warranty Issues: Defects found within warranty period will be fixed at no cost
- Non-Delivery: Full refund if we fail to deliver agreed-upon functionality
- Quality Disputes: Resolved through our dispute resolution process
4. Retainer and Monthly Services
4.1 Monthly Retainer Agreements
- Cancellation Notice: 30 days written notice required
- Unused Hours: Unused hours in the current billing cycle are non-refundable
- Advance Payments: Unused advance payments for future months will be refunded
4.2 Support and Maintenance Contracts
- Annual Contracts: Pro-rata refund for remaining months (minus 10% administrative fee)
- Monthly Contracts: No refund for the current month
- Cancellation Notice: 15 days for monthly, 30 days for annual contracts
5. Non-Refundable Items
The following are non-refundable:
- Third-party licenses and software purchased on your behalf
- Domain registration and hosting fees
- Third-party API subscriptions and services
- Rush or expedited service fees
- Consultation and discovery sessions that have been completed
- Custom design work that has been approved
6. Conditions for Refund
Refunds are subject to the following conditions:
- Request must be submitted in writing via email to billing@vinsyre.com
- All project materials and access credentials must be returned
- Any outstanding invoices must be settled
- Confidential information must be deleted/returned
- Refund requests must include reason for cancellation
7. Refund Process
7.1 How to Request a Refund
- Send an email to billing@vinsyre.com with subject "Refund Request - [Project Name]"
- Include your project details, invoice numbers, and reason for refund
- Our team will acknowledge receipt within 2 business days
- We will review your request and respond within 5 business days
7.2 Refund Method
Refunds will be processed through the original payment method:
- Bank Transfer: NEFT/RTGS to original account
- Credit Card: Reversal to original card
- UPI: Transfer to registered UPI ID
- Cheque: Payable to original payee
7.3 Processing Time
| Payment Method | Processing Time |
|---|---|
| Bank Transfer (NEFT/RTGS) | 3-5 business days |
| Credit Card | 5-10 business days |
| UPI | 1-3 business days |
| Cheque | 7-10 business days |
8. Dispute Resolution
If you disagree with a refund decision:
- Internal Review: Request escalation to management within 7 days
- Mediation: Third-party mediation if internal resolution fails
- Arbitration: As per our Terms and Conditions
- Consumer Forum: You may approach the Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019
9. GST and Tax Implications
- Refunds include GST already paid on the refunded amount
- Credit notes will be issued as per GST regulations
- TDS deducted, if any, will be adjusted as per Income Tax rules
10. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis, particularly in situations involving:
- Force majeure events
- Documented service failures on our part
- Mutual agreement between parties
- Court orders or regulatory requirements
11. Contact Information
For refund-related queries, contact us at:
Email: billing@vinsyre.com
12. Policy Updates
This Refund Policy may be updated from time to time. The current version will always be available on our website. Significant changes will be communicated via email to existing clients.